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Waitlists let volunteers line up for shifts that are already full. When a spot opens, the next person in line is offered the spot — automatically or by you.

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Availability

Waitlist management is a paid feature. On the free plan, the Waitlist tab shows a prompt to upgrade, and the settings are locked. Once available on your plan, you can enable waitlists per event and manage the line from the Shifts & Registrations tab.

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Enabling a waitlist

Open your event and select the Waitlist tab. Turn on Enable waitlist, then configure:
  • Maximum waitlist size per shift — how many volunteers can wait for each shift (1–50).
  • Auto-promote — automatically offer an open spot to the next person in line. Leave this on for a hands-off waitlist, or turn it off to promote people yourself.
  • Acceptance window (hours) — how long a promoted volunteer has to accept before the offer moves on (1–72).
Click Save. Once enabled, full shifts on your public event page show a Join Waitlist button instead of being closed off.
The Waitlist tab also shows a live count of how many volunteers are Waiting and how many have a Pending offer.

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Managing the waitlist

Waitlisters appear under each shift on the Shifts & Registrations tab, in line order. For each person you can:
  • Promote — offer the open spot to that person. They’re notified and have until the end of the acceptance window to accept.
  • Reorder — use the up and down arrows to move someone earlier or later in line.
  • Remove — take someone off the waitlist entirely.
A waitlister’s status shows as Waiting or Offered (a promotion is pending their response).
With Auto-promote on, spots are offered automatically as they open. Manual Promote is there for when you want to choose who gets the next spot.

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If your plan changes

If your plan no longer includes waitlists, any existing waitlists stay visible so you can wind them down. You can still remove people, but promoting and reordering are disabled until you’re on an active plan again.