Start with the documentation
Most questions are answered here, and it is the fastest route to an answer on any plan. The Support page links straight to it.Support by plan
Free
Your plan includes community support. Our community portal is on the way; until it opens, the documentation is the place to start. If you need to reach us directly, direct support is included on Starter and Pro. Owners and admins can compare plans from Settings > Billing.Starter and Pro
Open Settings > Support and choose New message. Pick a type — bug, question, feature request, or other — give it a subject, and describe what happened. We reply by email, and the conversation stays on the Support page so you can follow it and reply there too. Pro requests are triaged ahead of the queue. Priority is about the order we get to things, not a guaranteed response time.Only organization owners and admins can open and read support requests. Members
see the documentation and are pointed at an owner or admin who can open a
request on their behalf.