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Custom questions let you collect extra information when volunteers sign up — t-shirt sizes, dietary needs, emergency contacts, and more. You build a question once in your organization’s library, then reuse it across as many events as you like.

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Availability

Custom questions are available on paid plans. The number you can add per event depends on your plan:
  • Free — not available.
  • Starter — up to 3 questions per event.
  • Pro — up to 10 questions per event.

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Building your question library

Go to Settings > Questions to manage your organization’s question library. Click Add Question and set:
  • Question — the label volunteers see, such as “What is your t-shirt size?”
  • Type — Text, Textarea, Select (single choice), Multi select (multiple choices), or Checkbox.
  • Options — for Select and Multi select, add the choices volunteers can pick from.
  • Required — whether volunteers must answer this question to sign up.
Drag questions by the handle to reorder them. To change a question later, click the pencil icon; to delete it, click the trash icon.
Deleting a question removes it from every event it’s attached to. Editing a question updates it everywhere it’s used.

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Adding questions to an event

Open an event and select the Questions tab. Your library questions are listed here.
  1. Select questions — check the questions you want on this event, up to your plan’s limit. A counter shows how many you’ve used (for example, “2 of 3 questions used”).
  2. Set the order — use the up and down arrows to arrange how questions appear on the sign-up form.
  3. Override required/optional — toggle a question between Required and Optional for this event, regardless of its library default.
  4. Save — click Save to apply.
Your library is empty? You’ll be prompted to create questions in Settings > Questions first.

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How volunteers answer

Once attached, questions appear on the event’s public sign-up form. Volunteers answer them as part of signing up, and again when accepting a spot from a waitlist. You’ll see each volunteer’s answers next to their registration on the Shifts & Registrations tab.