> ## Documentation Index
> Fetch the complete documentation index at: https://docs.signupbreeze.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Waitlists

> Let volunteers join a waitlist when shifts fill up, and manage who gets promoted.

Waitlists let volunteers line up for shifts that are already full. When a spot opens, the next person in line is offered the spot — automatically or by you.

## Availability

Waitlist management is a paid feature. On the free plan, the **Waitlist** tab shows a prompt to upgrade, and the settings are locked.

Once available on your plan, you can enable waitlists per event and manage the line from the **Shifts & Registrations** tab.

## Enabling a waitlist

Open your event and select the **Waitlist** tab. Turn on **Enable waitlist**, then configure:

* **Maximum waitlist size per shift** — how many volunteers can wait for each shift (1–50).
* **Auto-promote** — automatically offer an open spot to the next person in line. Leave this on for a hands-off waitlist, or turn it off to promote people yourself.
* **Acceptance window (hours)** — how long a promoted volunteer has to accept before the offer moves on (1–72).

Click **Save**. Once enabled, full shifts on your public event page show a **Join Waitlist** button instead of being closed off.

<Note>The **Waitlist** tab also shows a live count of how many volunteers are **Waiting** and how many have a **Pending** offer.</Note>

## Managing the waitlist

Waitlisters appear under each shift on the **Shifts & Registrations** tab, in line order. For each person you can:

* **Promote** — offer the open spot to that person. They're notified and have until the end of the acceptance window to accept.
* **Reorder** — use the up and down arrows to move someone earlier or later in line.
* **Remove** — take someone off the waitlist entirely.

A waitlister's status shows as **Waiting** or **Offered** (a promotion is pending their response).

<Note>With **Auto-promote** on, spots are offered automatically as they open. Manual **Promote** is there for when you want to choose who gets the next spot.</Note>

## If your plan changes

If your plan no longer includes waitlists, any existing waitlists stay visible so you can wind them down. You can still **remove** people, but **promoting** and **reordering** are disabled until you're on an active plan again.